FREQUENTLY ASKED QUESTIONS

With Valls Rent a Car there are no unpleasant surprises.

 

¿What does the rate include?

The rate includes:

 

Not covered by insurance and therefore it is the resposibility of the renter the following cases of loss or damage: (Covered by EXTRA INSURANCE)

You can book an extra insurance to cover all of the above.

 

What do I need to rent a car?

Additional drivers must also have their IDs and driving license.

 

Can I choose the brand or model of my car?

Our system books by categories (example: Economy 5 door), so there can be many models and brands for each category. Therefore it is not possible for us to guarantee, that you will get a specific model. If the model you want is available at the time of delivery, of course you will receive it. The same thing happens with fuel; we can not guarantee any color, fuel or model.  Model, fuel and car colour will depend on the cars available in our office on pick up date.

 

Do I need a credit card to make my booking?

Yes. You only can make a reservation, if you give the details of your credit card. That way we can gaurantee and secure your booking. We accept only Visa and MasterCard.

 

Are there age restrictions for renting a car?

Minimum age of 20 years old with two years driving license minimum experience.

Mandatory "Young Driver" Supplement between 20 and 23 years of 15€ / day. Only Group A can be rented. You can not apply the full risk and the full amount of the excess (300€) will be blocked on your card.

 

Who can drive the car?

Only those who have been added as drivers on the signed rental agreement as main or additional driver

 

Can I take a car off of the islands?

No. You are not allowed, not even within islands. You are not covered by our insurance.

 

Can I reduce the excess to 0 €?

Yes, it is possible. When making your reservation, you have the option to contract with EXTRA insurance which eliminates the excess. Only valid for drivers over 23 years.

 

Why do I need to have my credit card with me?

Unfortunately credit card fraud is common. Therefore, you must bring the credit card that was used to pay for the booking. This helps us prevent such fraud and thus keep our prices low and competitive.

 

Can I have a look to the rates before booking the car?

All you have to do is pick the rental dates and times, the car you want and you will be quoted a price. If you agree with this price, than you can go ahead with the booking.

 

Fuel Policy

HALF-HALF. All cars are rented with a approximately half deposit and have to be returned with the same fuel level. (Approximately)

In case the client returns the car with less fuel, we will charge the fuel plus a 15 euro refuelling fee.

 

How can I cancel my reservation? Is there any penalty for canceling?

Simply calling our telephone +34 676 95 41 49 or send an e-mail to reservas@vallsmallorca.com

Cancellations less than 48 hours in advance will result in the loss of the deposit.

 

Is the compulsory car insurance included in the fee?

Yes, the coverage of the compulsory Car insurance and liability insurance to ensure damages against third parties are always included in the rental.